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Industries
Customers are the lifeblood of every business. Keeping them delighted leads to growth and losing customers can be very painful for a business. Traditional businesses only relied on phone support as the main contact method whereas now there are multiple channels, such as web/email/phone/chat/mobile application, etc., for customers to contact businesses. A modern contact centre is powered by the latest technologies that make it easier for customers to get support when they need it.
Intelics provides exemplary customer service through our omnichannel services (i.e. telephone, SMS messaging, e-mail, live web chat, and social media) with multilingual capabilities and global coverage.
Our Contact Centre services provide business benefits in many ways as below:
Reduce Costs through Automation : Improve service optimization and reduce customer volumes in high-cost engagement channels, like phone calls, by shifting volumes to low-cost channels such as internet self-service, chatbots etc.
Creating Brand Ambassadors : Care for your customers and connect with them to ensure that they connect with your brand.
Automating Repeatable Processes : Adjust to the changing business world with the help of our automated calling experience. Make relevant investments in process optimisation to deliver the vision for your customers.
Achieve Brand Loyalty : Deliver the best possible experience that your customers deserve to make them feel they are interacting with humans and not with robots.
Voice of the Customer : Understand your customers’ journey, their emotions, their thoughts through the voice of the customer program. Transform that customer journey by ensuring you achieve all the desired outcomes.
VALUE ADDITIONS FOR THE ENTERPRISE
Expertise in Sustainable Value Creation
Building a range of calling support to increase revenue creation for insurance companies
Streamlining contact centre operations whilst improving customer satisfaction
Insights
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to scale up and evolve faster than the market.
Automating redundant processes.
We make it easy for you to adjust to the changing business world with the help of our automated calling experience. We make investments to deliver the vision and strategies towards process optimisation for our agents and your customers.
Customer satisfaction leads to brand loyalty.
We deliver the customer experience they deserve. We don't want your customers to feel they speak to robots. We promise to deliver that human touch threw the power of our state of the art - IVR, The real-time personalised. Channel of conversation to meet customer delight.
Voice of the Customer
We want the world to stop when your customer speaks. We help you understand your customers journey, their emotions, their thoughts thru the voice of the customer program. We help you transform that customer journey ensuring you achieve all the outcome desired.
Creating Brand Ambassadors.
Leads are shared which undergo calling. Clients are apprised to keep documents ready for pick up. Documents include application form, KYC and others. These documents undergo verification against originals.
Our agents help you achieve your customer experience, Revenue generation and Service Optimization Goals. We know you care and so do we. we help you connect with your customer with exactly the same feel and which you world, We will make sure they continue to love your Brand like alway.
Our teams share the same empathy with social, emotional and psychological skill to deliver warmth and solutions that your customers will seek.
More for less - Cost Optimisation.
We help you align your cost to be able to strategise. Be bold, be brave, and be creative - use technology, innovation, and new ways of working to radivally optimise the cost base.
Our agents are trained to be efficient with no scope of delegation. These agents take responsibilities and have proven track record with sucess in their feilds.
We allow our agents to gain skills and leadership experience. It benefits the customers experience with an assurance of their voice being heard with a sense of maturity.
